Return Policy
At Ralph, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your sweater, we offer a straightforward return policy to make the process easy and hassle-free.
Returns
- You may return unworn, unwashed, and undamaged items within 30 days of the delivery date.
- All returned items must have original tags attached and be in their original packaging.
How to Return
- Contact our customer service team at [email protected] or call +1 772-739-4723 to initiate your return and receive a Return Merchandise Authorization (RMA) number.
- Pack the item securely, including the RMA number inside the package.
- Ship the package to:
Ralph Returns
1120 Live Oak Ct
Vallejo, CA 94591
USA
Refunds
- Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to a defect or our error.
Exchanges
- We currently do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired product.
Defective or Damaged Items
- If your item arrives damaged or defective, please contact us immediately at [email protected] with photos, and we will arrange for a replacement or refund.